Q: How to earn points ?
  • For every AED. 10 spent in any of our participating hotels & restaurants, you will earn as follows:
  • Membership Tier Points on Food & Beverage Points on Room & other related charges
    Loyal Silver 1 1
    Loyal Gold 2 1
    Loyal Platinum 2.5 1
  • Hotel guests can earn points on their extras for restaurants, bars, telephone, fax, laundry, business centre, tobacco or shisha 24 hours upon check out.

  • Q: How to check points ?
  • Present your card to any restaurant/bar and ask the staff to “read” this by placing it in the Loyal terminal or go online to www.habtoorhospitality.com/loyal

  • Q: How to upgrade membership to Elite levels Loyal Gold & Loyal Platinum
  • Based on the spends registered on your card within :: Habtoor Loyal you will be upgraded to the next tier of membership. Loyal Silver card holder having spent or total earning amount of AED. 20,000 within :: Habtoor Loyal participating hotels & restaurants will receive a complimentary Loyal Gold card. Loyal Gold members having spent or total earning amount of AED. 30,000 within :: Habtoor Loyal will receive a complimentary Loyal Platinum card.

  • Q: How to purchase an upgraded membership card or Fast Track Gold/Platinum ?
  • Memberscan purchase an upgraded membership card at any participating Front Office Desk with the following conditions:
    • Loyal Gold membership at AED. 1,000 or 1,000 points deduction on your account.
    • Loyal Platinum membership at AED. 1,500 or 1,500 points deduction on your account.
    Q: How and where to redeem points?
  • To redeem your points present your Loyal card before settling your invoice, in any restaurant or bar, to pay partly or in full by points.
  • Hotel guests can redeem their extras for restaurants, bars, telephone, fax, laundry, business centre, tobacco or shisha.
  • To redeem your points for room accommodation or room nights please call or email our Loyalty office in advance to assist you. Redeeming points for accommodation is subject to availability. To redeem 1 night stay at Habtoor Grand Resort, Autograph Collection points required is 5,000 points per room per night.
  • :: Habtoor Loyal employees or Habtoor Group Privilege card holders are not eligible to join Habtoor Hotels Loyal unless they have the written approval from the Board of Directors of :: Habtoor Loyal.

  • Q: How long is the points validity?
  • Points expires 2 years from the date of transactions.

  • Q: How long is the membership validity?
  • Membership valid 4 years from the date of registration.
  • To redeem your points for room accommodation or room nights please call or email our Loyalty office in advance to assist you. Redeeming points for accommodation is subject to availability. To redeem 1 night stay at Habtoor Grand Resort, Autograph Collection points required is 5,000 points per room per night.
  • :: Habtoor Loyal employees or Habtoor Group Privilege card holders are not eligible to join Habtoor Hotels Loyal unless they have the written approval from the Board of Directors of :: Habtoor Loyal.